COVID-19 Cancellation Policy

COVID-19 CANCELLATION POLICY

At Gorin Tennis Academy, we understand that the COVID-19 pandemic has introduced uncertainties into our daily lives. We remain committed to providing our clients with exceptional services while prioritizing the safety and well-being of our staff, clients, and the community. To address the challenges posed by COVID-19 and to maintain fairness and flexibility for all clients, please refer to our COVID-19 Cancellation Policy:

Standard Cancellation Policy:

Clients who need to cancel their services for any reason, including COVID-19-related concerns, will be subject to our standard cancellation policy, which is as follows:

POLICY FOR EARLY CANCELLATIONS

  1. PRIME TIME

  • Definitions:

- Early cancellation refers to a cancellation made 24+ hours before the start time of the reservation.

- Prime time is defined as weekdays from 3:30 PM to 9:30 PM and weekends from 8:00 AM to 6:00 PM.

- Cancellation Fee: If a client makes an early cancellation of a private lesson or a court rental scheduled during prime time, AND the club was unsuccessful in rebooking the time slot, a $35 cancellation fee will be applied to the client's tennis account.

  • Early Cancellation Allowance (Membership Based):

    - Family Membership: Members with a Family Membership are allowed to make an early cancellation of a private lesson or a court rental up to 2 times per calendar month without incurring the $35 cancellation fee.

    - Single Membership: Members with a Single Membership are allowed to make an early cancellation of a private lesson or a court rental 1 time per calendar month without incurring the $35 cancellation fee.

To avoid the cancellation fee when cancelling your reservation,

please notify us as soon as possible so that we have adequate time to rebook your time slot.

  1. NON-PRIME TIME

  • Cancellation Fee: There is no cancellation fee when an early cancellation is made to a private lesson or court rental scheduled outside of prime time.

3. GROUP CLASSES: If a client makes an early cancellation of a group class, a full refund will be provided.

POLICY FOR LATE CANCELLATIONS

  • Definition: Late cancellation refers to a cancellation made within 24 hours of the start time of a reservation.

  • Cancellation Fee:

    - Court Rental Reservation: If a client makes a late cancellation of a court rental, no refund will be provided unless the client uses their allowance.

    - Private Lesson Reservation: If a client makes a late cancellation of a private lesson between 24 hours and 12 hours before the scheduled start time, the client will be refunded 50% of the original charge. If a client makes a late cancellation of a private lesson less than 12 hours before the scheduled start time, no refund will be provided unless the client uses their allowance.

- Group Class Reservation: If a client makes a late cancellation of a group class, no refund will be provided unless the client uses their allowance.

  • Late Cancellation Allowance (Membership Based):

    - Family Membership: Members with a Family Membership are allowed to make a late cancellation of a private lesson, group class, or a court rental up to 2 times per season with a full refund.

    - Single Membership: Members with a Single Membership are allowed to make a late cancellation of a private lesson, group class, or a court rental 1 time per season with a full refund.

  • Seasons:

    - Fall Season: October – January

    - Spring Season: February – May

    - Summer Season: June - September

Please note that the late cancellation policy is designed to maintain fairness and accommodate our clients needs while ensuring the efficient operation of our services. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or concerns, please feel free to reach out to our staff for clarification.