Company Policies
Membership Information and Benefits
MEMBERSHIP BENEFITS AND POLICIES
1. Family Membership (4 immediate family members):
Price: $150 per year, billed yearly
Court Rentals: $5/hr off the current non member price. (See price list)
Group Class Prices: $5 off the current nonmember price for tennis groups, mini groups, and event pricing. (See price list)
Pickleball Open Plays: $2 off the current nonmember price at our Redmond and Bellevue locations.
Service Cancellations -
Cancelation Allowances:
Two early cancellation allowances per month.
Two late cancellation allowances per season. (See Policy for Early and Late Cancellations)
Waived Guest Fees: Clients who hold a membership and are accompanying another member’s booking as a guest are exempt from guest fees.
Tournaments and Leagues: Additional discounts on tournaments and leagues.
2. Singles (Adult) Membership:
Price: $120 per year, billed yearly
Court Rentals: $5/hr off the current non member price. (See price list)
Group Class Prices: $5 off the current nonmember price for tennis groups, mini groups, and event pricing. (See price list)
Pickleball Open Plays: $2 off the current nonmember price at our Redmond and Bellevue locations.
Service Cancellations -
Cancelation Allowances:
One early cancellation allowance per month.
One late cancellation allowances per season. (See Policy for Early and Late Cancellations)
Waived Guest Fees: Clients who hold a membership and are accompanying another member’s booking as a guest are exempt from guest fees.
Tournaments and Leagues: Additional discounts on tournaments and leagues.
3. Junior Membership (under 18 years old):
Price: $80 per year, billed yearly
Court Rentals: $5/hr off the current non member price. (See price list)
Group Class Prices: $5 off the current nonmember price for tennis groups, mini groups, and event pricing. (See price list)
Pickleball Open Plays: $2 off the current nonmember price at our Redmond and Bellevue locations.
Service Cancellations -
Cancelation Allowances:
One early cancellation allowance per month.
One late cancellation allowance per season. (See Policy for Early and Late Cancellations)
Waived Guest Fees: Clients who hold a membership and are accompanying another member’s booking as a guest are exempt from guest fees.
Tournaments and Leagues: Additional discounts on tournaments and leagues.
Unused early cancellation allowances expire at the end of each month. Unused late cancellation allowances expire at the end of each season.
Court Rental Prime and Non Prime Times
Policy for Early Cancellations
- 1. PRIME TIME
- Definitions:
Early cancellation refers to a cancellation made 24+ hours before the start time of the reservation.
Prime time is defined as weekdays from 3:30 PM to 9:00 PM (and 9am-1:30pm at Bellevue) and weekends from 8:00 AM to 8:00 PM. See “New Rental Pricing System” chart. Recurrent rentals on Pickleball-dedicated courts 1 & 2 at Bellevue and 9 & 10 in Redmond have varying prime time hours. See rental chart for more details.
Cancellation Fee: If a client makes an early cancellation of a private lesson or a court rental scheduled during prime time, AND the club was unsuccessful in rebooking the time slot, a $35 cancellation fee will be applied to the client's tennis account.
Early Cancellation Allowance (Membership Based):
- Family Membership: Members with a Family Membership are allowed to make an early cancellation of a private lesson or a court rental up to 2 times per calendar month without incurring the $35 cancellation fee.
- Single Membership: Members with a Single Membership are allowed to make an early cancellation of a private lesson or a court rental 1 time per calendar month without incurring the $35 cancellation fee.
To avoid the cancellation fee when cancelling your reservation, please notify us as soon as possible so that we have adequate time to rebook your time slot.
2. NON-PRIME TIME
- Cancellation Fee: There is no cancellation fee when an early cancelation is made to a private lesson or court rental scheduled outside of prime time.
3. GROUP CLASSES: If a client makes an early cancellation of a group class, a full refund will be provided.
Policy for Late Cancellations
Definition: Late cancellation refers to a cancellation made within 24 hours of the start time of a reservation.
Cancellation Fee:
- Court Rental Reservation: If a client makes a late cancellation of a court rental, no refund will be provided unless the client uses their allowance.
- Private Lesson Reservation: If a client makes a late cancellation of a private lesson between 24 hours and 12 hours before the scheduled start time, the client will be refunded 50% of the original charge. If a client makes a late cancellation of a private lesson less than 12 hours before the scheduled start time, no refund will be provided unless the client uses their allowance.
- Group Class Reservation: If a client makes a late cancellation of a group class, no refund will be provided unless the client uses their allowance.
Late Cancellation Allowance (Membership Based):
- Family Membership: Members with a Family Membership are allowed to make a late cancellation of a private lesson, group class, or a court rental up to 2 times per season with a full refund.
- Single Membership: Members with a Single Membership are allowed to make a late cancellation of a private lesson, group class, or a court rental 1 time per season with a full refund.
Seasons:
- Fall Season: October – January
- Spring Season: February – May
- Summer Season: June - September
Please note that the late cancellation policy is designed to maintain fairness and accommodate our clients needs while ensuring the efficient operation of our services. We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or concerns, please feel free to reach out to our staff for clarification.
Private Lesson Coach Replacement Policy
In the event that a scheduled coach becomes unavailable for a private lesson, the club will make every effort to find a substitute coach. Our goal is to secure a substitute coach with expertise and suitability comparable to the client's requirements. However, should the client choose to cancel the lesson due to a preference against the replacement coach, the client will be responsible for the applicable cancellation fees as outlined in our standard cancellation policy.
GROUP PRICING
Team practice groups do not qualify for early bird discounts.
Firearms and Weapons Policy
FIREARMS AND WEAPONS POLICY
Policy Statement:
At Gorin Tennis Academy, the safety and well-being of our students, staff, and visitors are of the utmost importance. We are committed to maintaining a secure and comfortable environment for everyone on our premises. To ensure the safety of all individuals, the possession, use, and storage of firearms and weapons on the academy's property is prohibited.
Scope:
This policy applies to all individuals present on the premises of Gorin Tennis Academy, including students, parents, guardians, visitors, staff, and contractors.
Prohibited Items:
1. Firearms: No firearms, including handguns, rifles, shotguns, or any other type of firearm, are allowed on Gorin Tennis Academy property at any time.
2. Edged Weapons: Any type of knife or bladed weapon, including but not limited to switchblades, utility knives, or machetes, is prohibited on the premises.
3. Explosives: The possession or use of explosives, fireworks, or any other devices that can cause explosions is forbidden.
4. Impact Weapons: Objects designed to be used as blunt-force instruments, such as clubs, batons, or brass knuckles, are not permitted.
5. Replica Weapons: Any item that resembles a firearm or weapon, even if it is not functional, is not allowed on the premises.
Enforcement:
2. Consequences of Violation: Any individual found in possession of firearms or prohibited weapons will be immediately asked to leave the premises. In severe cases, law enforcement may be contacted.
3. Education and Communication: Gorin Tennis Academy will regularly communicate and educate students, parents, guardians, staff, and visitors about the firearms and weapons policy to ensure awareness and compliance.
Exceptions:
Any exceptions to this policy must be approved in advance by the Academy's management in writing. Exceptions will only be granted in situations where the possession of a firearm or weapon is necessary for a legitimate and authorized purpose, such as law enforcement officers on official duty.
Reporting Violations:
Any individual who becomes aware of a violation of this policy should promptly report it to the academy management or designated staff members.
Policy Review:
This policy will be periodically reviewed and updated as needed to ensure its effectiveness and alignment with safety standards and legal requirements.
By adhering to these firearms and weapons policy, we aim to create a safe and secure environment where everyone can enjoy their experience at Gorin Tennis Academy without compromising their well-being.